This page documents my firsthand experience working for JTEK Solutions Inc. It includes verified work schedules, hours logged, overtime calculations, and the Employment Standards Act claim filed with the Ontario Ministry of Labour. This information exists for transparency and public awareness.
01 The role
I worked for JTEK Solutions Inc. (also known as J-TEK Solutions, JTEK Support, or J-TEK Network Solutions), a dental and medical IT company based in Ontario that services hundreds of dental offices across the Greater Toronto Area. During my time at JTEK I worked remotely providing medical and dental IT integration and remote support from September 2021 to August 2025.
02 The schedule
Each workday, myself and up to six other employees began working remotely at 7:45 a.m. Eastern Time and finished at 6:00 p.m., with a one-hour lunch break. We typically checked in each morning via the team’s WhatsApp group.
On approximately one Saturday per month, full-time staff, including myself, worked an additional six-hour shift.
The images below show JTEK’s own job posting, which describes the position in the company’s words.
03 Hours worked vs. hours paid
Based on my pay records, I was treated as a salaried employee calculated on a 40-hour work week. However, my actual hours worked were a minimum of 46.25 hours per week, and in weeks that included a scheduled Saturday, totalled 52.25 hours.
The table below summarizes how those hours add up. My detailed weekly and bi-weekly hour logs for each pay period between 2021 and 2025 are shown in the record image beneath it.
| Item | Calculation | Hours |
|---|---|---|
| Daily (with lunch) | 7:45 AM to 6:00 PM | 9.25 |
| Weekly | 9.25 × 5 | 46.25 |
| Week with Saturday | 46.25 + 6 | 52.25 |
04 What the pay stubs show
According to my records, I consistently worked between 46.25 and 52.25 hours per week for nearly four years, while my pay was calculated only on a 40-hour work week. The pay stub excerpt below shows a standard 80.00 hours per two-week pay period, equal to 40 hours per week, which does not reflect the additional hours worked.
05 The ESA claim
After consulting twice with the Ontario Ministry of Labour, an employment lawyer, and a Chartered Professional Accountant (CPA), I filed an official Employment Standards Act (ESA) claim.
This amount is based on the CPA’s formal written calculation (shown below), which details unpaid wages, vacation pay, and overtime owed for the period July 17, 2023 to July 27, 2025. These totals were calculated in accordance with the Ontario Employment Standards Act, 2000, and were submitted as supporting evidence with my claim. The statute of limitations on such claims is two years.
06 Current status
The claim is open and active. As of the last update, I have not received compensation for the additional hours worked as documented above.
On December 22, 2025, the Ontario Ministry of Labour issued an escalation letter confirming that the claim remains open and unresolved, and that it has been forwarded to another employment standards officer to continue the investigation and make a decision. This page will be updated as the investigation progresses.
Reference: Ontario Ministry of Labour, Immigration, Training and Skills Development, Employment Standards Act claim (JTEK Network Solutions).
07 Frequently asked questions
What is JTEK Solutions Inc?
JTEK Solutions Inc, also known as J-TEK Network Solutions, JTEK Network Solutions, or JTEK Support, is a dental and medical IT company based in Ontario, Canada. It provides IT integration and remote support to hundreds of dental offices across the Greater Toronto Area.
What is this wage claim about?
I was paid as a salaried employee on a 40-hour work week, but my documented hours were a minimum of 46.25 hours per week, rising to 52.25 hours in weeks that included a scheduled Saturday. The claim seeks the unpaid wages, overtime, and vacation pay owed for that difference.
How many hours were actually worked each week?
A standard day ran from 7:45 a.m. to 6:00 p.m. Eastern Time with a one-hour lunch, totalling 9.25 worked hours per day, or 46.25 hours across a five-day week. Weeks with a scheduled Saturday added a six-hour shift for a total of 52.25 hours. The pay stubs reflected only 80.00 hours per two-week period, equal to 40 hours per week.
How much is the wage claim for?
The official Employment Standards Act (ESA) claim is for $35,142.91 CAD. This figure comes from a Chartered Professional Accountant’s formal written calculation of unpaid wages, vacation pay, and overtime owed for the period July 17, 2023 to July 27, 2025.
Where was the claim filed?
The claim was filed with the Ontario Ministry of Labour under the Employment Standards Act, 2000, after consulting twice with the Ministry, an employment lawyer, and a Chartered Professional Accountant. The statute of limitations on such claims is two years.
What is the current status of the claim?
As of the last update, no compensation has been received for the additional hours worked. On December 22, 2025, the Ontario Ministry of Labour issued an escalation letter confirming the claim remains open and unresolved and has been forwarded to another employment standards officer to continue the investigation and make a decision. This page will be updated as the investigation progresses.